Terms & Conditions – Glw Garden

Last Updated: 5/2/2026

Welcome to Glw Garden. By using our website and purchasing our products, you agree to comply with the following terms and conditions:

1. Content & Use

• All content on this website, including images, designs, text, and concepts related to table lamps with plant bases, is the intellectual property of Glw Garden and is protected by intellectual property laws.

• Any reproduction, copying, or use of content without prior written consent from the store is strictly prohibited.

2. Orders & Payment

• Orders are processed after confirming product availability or production capability.

• All prices displayed include applicable taxes (if any).

• Accepted payment methods include credit/debit cards, bank transfer, and cash on delivery where available.

3. Manufacturing & Preparation

• As products are handmade and include natural plants, slight variations in plant shape or appearance may occur compared to images shown. These variations do not affect overall quality.

• Production and preparation time will be specified at checkout.

4. Shipping & Delivery

• Orders are shipped after production and preparation are completed.

• Customers are responsible for providing accurate delivery information. Glw Garden is not liable for delays caused by incorrect address details.

5. Limitation of Liability

• Glw Garden is not responsible for improper use of the product, failure to follow plant care instructions, or incorrect electrical usage.

Contact: +965 9899 7561

Privacy Policy – Glw Garden

At Glw Garden, we are committed to protecting our customers’ privacy and personal data:

1. Information Collection

• We collect basic customer information such as name, phone number, email address, and delivery address when an order is placed.

2. Use of Information

• Personal information is used to process orders, communicate with customers, and improve our services.

3. Data Sharing

• Customer data is not shared with third parties except for delivery purposes or when required by law.

4. Data Protection

• Appropriate security measures are implemented to protect personal data from unauthorized access or misuse.

5. Customer Rights

• Customers may request access to, modification, or deletion of their personal data in accordance with applicable laws.

Contact: +965 9899 7561

Return & Exchange Policy – Glw Garden

Due to the nature of the products (lighting combined with live plants), the following return and exchange policy applies:

1. General Policy

• Products cannot be returned or exchanged after delivery unless there is visible damage, a manufacturing defect, or an electrical malfunction.

2. Accepted Cases

• Any issue must be reported within 24 hours of receiving the product, along with clear photos or videos showing the problem.

3. Exclusions

• Returns or exchanges are not accepted for damage caused by misuse, improper plant care, or incorrect electrical handling.

4. Resolution

• After review, Glw Garden may offer a replacement or a refund at its discretion.

5. Refunds

• Approved refunds will be processed using the original payment method within 5–7 business days.

Contact: +965 9899 7561